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Store Policy

Last updated October 18, 2023
Welcome to Bluebird Aero’s online store. Our Store Policies provide important information regarding ordering, payments, shipping, returns, and customer service. By making a purchase on our website, you agree to abide by these policies.
1. Ordering
  • Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. Please review this confirmation for accuracy.
  • Order Changes: We strive to process orders promptly. If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request.
2. Payments
  • Payment Methods: We accept payment via Visa, Google Pay, O pay, American Express, Apple Pay, Discover and Mastercard. Your payment information is processed securely through trusted payment processors.
  • Currency: All prices are listed in US dollars. We do not accept payment in other currencies.
3. Shipping Methods
  • Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. Shipping fees and estimated delivery times are displayed during the checkout process.
  • Shipping Locations: We currently ship to addresses Worldwide. Please provide accurate and complete shipping information to avoid delays or issues with your order.
  • Delivery Delays: Bluebird Aero is not responsible for delays in delivery caused by circumstances beyond our control, such as adverse weather conditions, carrier delays, or customs processing.
4. Returns and Exchanges
  • Return Period: We offer a 30-day return and exchange policy, starting from the date of delivery. To be eligible for a return, your item must be in its original condition, unused, and in the same packaging in which it was received.
  • Return Process: To initiate a return or exchange, please contact our customer service team for instructions and a Return Merchandise Authorization (RMA) number. Include this RMA number with your returned item. Items returned without an RMA number may not be processed.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure we receive your return.
5. Customer Service
  • Our customer service team is available to assist you with any questions or concerns. You can contact us through the methods provided on our Contact Us page.
  • We aim to respond to customer inquiries within 24 hours after receiving inquires. Please include your order number and detailed information when contacting us for quicker assistance.
Contact Information
If you have any questions or concerns about our Store Policies or any other matter related to Bluebird Aero. please contact us at: 805-903-2886
Bluebird Aero
P.O. Box 3409
Shell Beach, CA 93448
Thank you for visiting bluebirdaeroproducts.com. We hope you find it informative and useful.
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Proudly Made in The USA

Designed and manufactured in the United States with the aviation grade materials.

faq

How does the Bluebird Aero Pilot Case work?

The Bluebird Aero Pilot Case uses an internal high-efficiency fan to draw in cool air and direct it across the back of your iPad, preventing overheating even in demanding environments. With a simple press of the power button, the system provides over 6 hours of continuous cooling—no external cables required.

A high-capacity rechargeable internal battery powers the cooling system and also functions as a backup power source. By plugging into the case’s USB-C charging port, you can charge mobile phones, headsets, iPads and other common USB-powered devices directly from the case.

In addition to cooling and power, the Bluebird Aero Pilot Case offers robust protection, shielding your iPad from impacts and everyday wear. When the internal battery needs recharging, simply connect a USB-C cable to the IN port.

Which mounting accessories work with the Bluebird Aero Cooling Case?

Bluebird Aero’s Pilot Case is designed with mount compatibility in mind.

It works seamlessly with the most widely used aviation mounting ecosystems:

• MyGoFlight — Compatible with the Sport Mount System when using the MNT-1665 Sport Camera Adapter
• RAM Mounts — Compatible with RAM’s X-Grip and other common RAM tablet mounting solutions
• PIVOT – Compatible with PIVOTS precision square mounting interface

Drone Pilots
For drone operators, the Bluebird Aero Pilot Case is fully compatible with all MAVMOUNT Controller Adapters, along with several other popular mounting systems used across the drone community.

How long can the fan keep the iPad cool?

Our high-capacity internal battery, paired with a 6 CFM cooling fan, provides cable free runtimes of well over six hours.

Do you offer a warranty?

It is our sincere expectation that our products will provide years of service. However, in the event an issue were to occur, Bluebird Aero Cooling Case electronics are warranted to be free from defects in materials and workmanship for a period of 6 months from the date of purchase. Bluebird Aero Cooling Case frames are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase This warranty is subject to the terms and conditions set forth in this Limited Warranty.

This warranty is limited to the original purchaser and is not transferable to subsequent purchasers. This warranty specifically excludes all incidental and consequential damages, implied warranties of merchantability and warranties of fitness for a particular purpose, and is limited to the express written terms of this Limited Warranty.

If during the warranty period, your Bluebird Aero Cooling Case malfunctions as a result of faulty materials or workmanship, we will repair the defect(s) or replace subject electronics as deemed appropriate at our sole discretion. If replacement is deemed necessary by our service department, we will replace it with one of the same or most similar products available at the time of service and of similar value.

What Users Say About Our Cooling Case

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“Our business wouldn’t survive the summer heat without our Bluebird Aero. Our customers pay via Square on our iPad and we would hate to miss a sale due to overheating”

Victoria Rose

Business owner

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“We offer air tours in the Northeast. Bluebird Aero gives us the confidence to provide a safe and fun experience our customers count on. This includes the vital data we view on our iPad. Thanks to Bluebird Aero for keeping it cool”

Daniel Mendale

Pilot

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“I fly various planes in all conditions. Joseph kindly sent me a prototype to critique and this is undoubtedly the finest, classiest, strongest, cooling case on the market, period… I can’t wait for the production model”

Kevin Jackson

Pilot

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“The Bluebird Aero Pilot Case has become my go-to case when I fly. It’s extremely well made and I really appreciate that it’s manufactured here in the USA. We need more companies building things the right way in this country, and Bluebird Aero is doing exactly that.”

Lloyd Clark

Flight Instructor

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”

I just wanted to reach out and say how much I love this case. I just got it and it is so high-quality and cool. I’m a pilot here at ERAU. My Dad got this for me as a birthday gift, it’s truly amazing and so smart. Also, my roommate saw the case and immediately goes, “I need to have one of those”. Thank you!”

Aidan Kelly

Embry Riddle Student

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